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Programs Montana Consumption and Revenues Natural Gas Universal System Benefits Programs Montana Conservation and Demand Side Mgmt., Charges to MT Utili !!, This would result in a charge to earnings, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs ofutility plant are charged to the appropriate maintenance expense accounts., Ifour credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions.

Programs not applicable 34 Montana Consumption and Revenues 35 Natural Gas Universal System Benefits Programs not applicable 36a Montana Conservation and Demand Side Mgmt., Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., This charge is recorded within operating expenses, net on the Statements of Income.

I became the Vice President in 5 charge of Customer Care in 2002 and assumed responsibility for 6 Corporate Communications and Human Resources in 2005 and 2009, 7 respectively. 8 9 Prior to joining NorthWestern, I worked for an electric cooperative where I 10 held positions in electric and security dispatch, electric use consulting, and 11 marketing and market research. 12 13 I am active in regional and national industry associations including serving 14 as the past board chair for MEA Energy Association., Our network of community relations professionals work at 2 the local level to identify and support programs and projects that enhance 3 the communities we serve, communities where approximately 1,250 4 Montana employees work and live. 5 6 NorthWestern’s energy efficiency programs, such as the E+ Home Energy 7 Check energy audit program and the Efficiency Plus (E+) programs for 8 business customers, and Demand Side Management are Customer Care 9 functions., For example, NorthWestern administers 18 customer funds collected through the Universal System Benefits Charge 19 (“USBC”), and we have developed an array of programs, using those 20 funds, to offer something for everyone.

• NorthWestern Energy does not charge customers a fee to upgrade or replace meters., Energy Information Administration reports rising natural gas prices due to a below-average supply and continued demand for natural gas.

“Sustainable procurement really makes us look at a lot of what we buy, a n d h o w w e c a n reduce waste and reduce demand for new materials,” he said., N o r t h Western Energy Montana customers have the right to opt-out of the use of advanced metering devices and may be required to pay a tariff charge, if a tariff is approved by the Montana Public Service Commission., However, a t t h i s t i m e , a n o p t - o u t - t a r i ff charge has not been considered by the Montana PSC.

Programs not applicable 34 Montana Consumption and Revenues 35 Natural Gas Universal System Benefits Programs not applicable 36a Montana Conservation and Demand Side Mgmt., Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., If our credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions., This charge is recorded within operating expenses, net on the Statements of Income.

Overhead costs not charged directly are -1typically allocated based on a 3-factor formula consisting of gross plant, labor, and margin, Q_D_etermine _price Charges to U!, Charges to MT Utili !!, This wou ld result in a charge to earnings, net of app licabl e income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts.

The agencies charged with managing the recreation sites are having a difficult time keeping up with this increased use., Recreation Facilities: Monitor use and reconstruct sites as needed, construct additional recreation facilities to meet demand, and convert existing sites to dispersed use areas if warranted.

The Commission collects annual charges from licensees for the administration of the FPA., From 2006 through 2015, winter total internal demand is projected to grow at annual compound rates of 1.6 percent., Because capacity margins for this winter-peaking area range between 23.7 and 30.3 percent for the next 6 years, the ability to meet peak demand is expected to be adequate for the next 6 years., Oregon, Washington, and western Montana coordinate the operation of hydroelectric resources to serve demand. 56., Administrative Annual Charges.

Programs not applicable 34 Montana Consumption and Revenues 35 Natural Gas Universal System Benefits Programs not applicable 36a Montana Conservation and Demand Side Mgmt., 5 CORPORATE ALLOCATIONS Sch. 6 AFFILIATE TRANSACTIONS - PRODUCTS & SERVICES PROVIDED TO UTILITY Charges % of Total Charges Affiliate Name Products & Services Method to Determine Price to Utility Affil., Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and (AOCI), net of applicable income taxes, which could be material., This charge is recorded within operating expense, net on the Statements of Income.

Conversely, when the consumer requires utility power, i t i s p rovided, and the utility charges for it., P a r t D – C a l c u l a t e t h e a n n u a l p roduction value of the PV produced electricity The current NorthWestern Energy kWh price for residential and general service (demand and non demand) electricity is available by calling NorthWestern Energy Customer Service at (888) 467-2669., (volts = watts/amps) (volts = amperes x resistance) Watt (W) - Electric measurement of power at a single point in time, as either capacity or demand., I n t h i s c a s e , e v e n i f t h e m a n u f a c t u rer’s component failure is covered, the contractor will often repair or replace the component with no labor charge., After the contractor’s “parts and labor” contract expires, the manufacturer component warranty doesn’t always include labor charges.

Energy delivery charges can be thought of as costs for the use of the highways (pipes) that deliver the energy from the generation source to the user., These charges are subject to regulation by State Utility Commissions and where appropriate, the Federal Regulatory Commission., RETURNED CHECK FEES Any payment returned to NorthWestern Energy by a fnancial institution will result in a $15 fee being charged to the customer’s utility account., S ERVICE RECONNECTION When service has been disconnected for non-payment, the following conditions are required to restore service: • All past utility charges must be paid, They demand immediate payment of allegedly overdue bills, often with a prepaid card purchased at a store.

Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., If our credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions., This charge is recorded within operating expenses, net on the Statements of Income.

MT Conservation and Demand Side Mgmt., Programs Montana Consumption and Revenues Natural Gas Universal System Benefits Programs Montana Conservation and Demand Side Mgmt., ·•Overhead costs not charged directly are typically allocated based on a 3-factor formula consisting of gross plant, labor, and margin, This would result in a charge to earnings, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts.

Programs not applicable 34 Montana Consumption and Revenues 35 Natural Gas Universal System Benefits Programs not applicable 36a Montana Conservation and Demand Side Mgmt., Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., If our credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions.

Building Design and Solar Radiation For the majority of Montana’s solar heat applications, the demand for heat is usually the greatest during the fall, winter, a n d e a r l y s p r i n g w h e n t h e d a y s a re the shortest, although this is not necessarily true for consumers installing solar domestic hot water systems, where usage patterns are fairly consistent throughout the year., Because of the “automatic” shutdown capabilities when there is no demand, drain back systems are popular and very convenient in applications where the heat load is not consistent., Closed-loop solar systems are the most vulnerable on hot, sunny days with little heat demand., This includes measures for air venting and maintaining the proper charge on the system, as well as controls to prevent unwanted thermosiphoning.

Programs Montana Consumption and Revenues Natural Gas Universal System Benefits Programs Montana Conservation and Demand Side Mgmt., Charges to MT Utilit• !, All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., See Note 6 - Regulatory Assets and Liabilities, for further discussion on how these costs are recovered through rates charged to our customers., On August 30, 2016, PNWS sent us a demand letter demanding that we enter into power purchase agreements for 21 solar projects and threatening to sue us for $106 million ifwe did not accede to its demand.

Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., If our credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions., This charge is recorded within operating expenses, net on the Statements of Income.

Therm) 15 Distribution Charge 1 $ 0.2098629 $ 20.99 - ----- -- - 16 Transmission Charge 1 $ 0.1242724 $ 12.43 17 Storage Charge 1 $ 0.0378218 $ 3.78 - ----·--- 18 Gas Supe!, What happens if a contingency takes place and there is inadequate deliverability to meet demand?, Sheet No. 18.3 Reservation Charges for Firm Services: The Reservation Charge is the demand component of the finn service rate schedules., However, our 4 customers' demand is extremely seasonal with roughly 69% of the 5 total yearly demand occurring over the five winter months (November - 6 March)., First, the supply of gas is firm; this means that it is available during critical or high demand times.

Regulated accounting is appropriate provided that (i) rates are established by or subject to approval by independent, third-party regulators, (ii) rates are designed to recover the specific enterprise's cost of service, and (iii) in view of demand for service, it is reasonable to assume that rates are set at levels that will recover costs and can be charged to and collected from customers., This would result in a charge to earnings and AOCI, net of applicable income taxes, which could be material., All expenditures for maintenance and repairs of utility plant are charged to the appropriate maintenance expense accounts., If our credit rating were to fall below investment grade, the counterparties could require immediate payment or demand immediate and ongoing full overnight collateralization on contracts in net liability positions., See Note 5 - Regulatory Assets and Liabilities, for further discussion on how these costs are recovered through rates charged to our customers.